How do I track my order?
Log in as a buyer, open My Orders, or use the Track Order page with your order number. Status moves from paid → processing → shipped → in transit → delivered.
How do seller subscriptions work?
Sellers pay a monthly fee (configured by admin, typically via M-Pesa Till). After admin confirms payment, the subscription window is active. Expiry reminders are sent in-app and by email; expired stores are hidden from the public catalogue until renewal.
Can I message the delivery rider?
Yes. When a rider is assigned to your order, open Orders and use Chat with rider. Riders can also message buyers and sellers from the rider Messages panel.
How are products approved?
Sellers submit listings; admins moderate them. Only live products from approved sellers with active subscriptions appear in search and on the home page.
What payment methods are supported?
The platform is designed for M-Pesa, card and wallet flows. Exact options depend on admin configuration and payment provider credentials.